Frequently Asked Questions

When do orders get sent out?

Orders are sent out same day as received, or next working day, depending on last posting times.

How safe is it to order online from us?

Very! You can buy with complete confidence that both your information and your payment details are secure. We do not store your card details. We comply with the Payment Card Industry Data Security Standard (PCI DSS) which is renewed annually.

How accessible is this website?

This entire website has been extensively tested and greatly exceeds all recognised accessibility standards. From the ground up, it has been primarily designed to be the most accessible website that is practical for the widest range of users.
In addition, a text only version of every page can be found by clicking on the black wheelchair logo above.

What is your Refund / Cancellation policy?

On cancellation for whatever reason, you must contact us by email or phone, before returning the goods to us. We will meet the cost of carriage subject to you using our nominated carrier.

Do you use cookies?

radarkey.org uses cookies for Google Analytics and short life cookies for the ordering page. The analytic cookies only start if you agree by clicking 'Ok' on the bar at the bottom of the screen. The short life cookies begin once you choose an order method on the 'How to order' page. By clicking the bar at the bottom of the page you are agreeing to these cookies, and to one remembering you have said ok, otherwise there will be a reminder before you order.

radarkeys.org is our cookie free website.

Phone Apps Privacy Policy

This privacy policy governs your use of our toilet-finder applications ("Application") for mobile devices. The Application is designed to help you find an appropriate facility for your toilet requirements.

User Provided Information

If you submit information to correct a toilet or submit a new toilet then we ask for your phone number in addition to the toilet information in case we have follow up questions, this is optional.

If you wish to use the contact form then we ask for your email address and name so that we can reply to you.

We may use this for the purposes described and it is stored securely.

Automatically Collected Information

The Application may temporarily store information on the device in order to aid with the function of the Application, such as (but not limited to) location of search, language, screen size in order to provide ease of use and is returned to us for debugging purposes only.

Does the Application collect precise real time location information of the device?

This Application collects the location of your mobile device only at the time of the toilet search, this is done for debugging purposes.