Frequently Asked Questions

When do orders get sent out?

Orders are sent out same day as received, or next working day, depending on last posting times.

How safe is it to order online from us?

Very! You can buy with complete confidence that both your information and your payment details are secure. Our Secure Socket Layer (SSL) certificate gives the strongest possible levels of 256-bit encryption with 2048-bit signatures. It is a full business validated certificate with real time authenticated business credential verification, daily website vunerability scanning and $10,000 relying party warranty. This is demonstrated by the trust logos displayed at various points on the site.

How accessible is this website?

This entire website has been extensively tested and greatly exceeds all recognised accessibility standards. From the ground up, it has been primarily designed to be the most accessible website that is practical for the widest range of users.
In addition, a text only version of every page can be found by clicking on the black wheelchair logo above. Accessibility logo HTML 4.01 logo CSS logo

What is your Refund / Cancellation policy?

On cancellation for whatever reason, you must contact us by email or phone, before returning the goods to us at your own cost. Where the goods are being returned because they are faulty, we will meet the cost of carriage subject to you using our nominated carrier. We will normally make good any shortage or non-delivery, replace or repair any goods that are damaged or defective upon delivery, or refund to you the amount paid by you for the goods in question, within 5 working days.

Do you use cookies? uses cookies for Google Analytics and short life cookies for the ordering page. The analytic cookies only start if you agree by clicking 'Ok' on the bar at the bottom of the screen. The short life cookies begin once you choose an order method on the 'How to order' page. By clicking the bar at the bottom of the page you are agreeing to these cookies, and to one remembering you have said ok, otherwise there will be a reminder before you order. is our cookie free website.

Phone Apps Privacy Policy

This privacy policy governs your use of the our toilet-finder applications ("Application") for mobile devices. The Application is designed to help you find an appropriate facility for your toilet requirements.

User Provided Information

The Application obtains the information you provide when you download and register the Application. Registration with us is optional. However, please keep in mind that you may be asked to register each time if you choose not to do so. When you register we only ask for your email address.

We, or our partners may use the information you provided us to contact your from time to time to provide you with important information, unless you opt out of this when you register.

Automatically Collected Information

The Application may temporarily store information on the device in order to aid with the function of the Application, such as (but not limited to) location of search, which is used by the Application and is returned to us for debugging purposes only.

In addition, the Application may collect certain information automatically, namely, when you first and most recently used the app. This information is only gathered when you have registered.

Does the Application collect precise real time location information of the device?

Only if permission is given, will this Application collect your location information in order to search for a nearby toilet. This Application uses but does not collect realtime information about the location of your mobile device.